Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- Can The Environmental Logos Be Used?
- Do We Offer Chlorine Free Paper?
- Does Recycled Paper Print Well?
- What Does Processed Chlorine Free Mean?
- What kind of work does our store do?
- What if I need business forms, big color prints, or labels?
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I bring my work in on disk?
- What are the comparative advantages of producing my job on your duplicating devices versus producing them on your presses?
- How do I go about getting an estimate from you?
- I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time?
- Can The Environmental Logos Be Used?We can use them if you purchase the correct environmental processes.
We have the recycled emblem, the chlorine free certified emblem, and the soy ink emblems.
The chlorine free emblem must be registered with the certifying body, The Chlorine Free Products Association. They go to both the paper mills and the pulp mills and test for chlorine use. This emblem means a lot. There are mills that claim PCF (Processed chlorine Free), but have no documentation to back their claims up. The UN demands this emblem when they go out for bids.
- Do We Offer Chlorine Free Paper?We have several lines that have been certified by The Chlorine Free Products Association. They include our 100% post-consumer line, Evolution, that comes in 24# writing, 70 and 80# text and a matching 80# cover. We print our co-op business cards on this grade in glacier white, and a natural beige color.
We also have New Life DP in 20# and 24#. The 24# can be substituted for 60# opaque jobs. This line is priced below the opaque market pricing. New Life DP is 80% post-consumer and we sell alot of this paper to the government agencies, the United Nations, NRDC, the USEPA, etc.
Our coated line, Pheno Star is chlorine free and we feature the cover for business cards, postcards, flyers, etc.
- Does Recycled Paper Print Well?I am asked this question a lot. There is no difference in the print quality of our recycled papers and virgin paper.
Most mills are now carrying more recycled grades and they have perfected the quality issues over the past 15 years.
Our soy inks and non toxic digital inks work the same on recycled and non recycled papers.
If you are skeptical, let me run a test for you.
- What Does Processed Chlorine Free Mean?It means that when the original fiber is recycled to make new paper, no chlorine bleach is used. Instead, Oxygen or Hydrogen Peroxide is used in the bleaching process. Chlorine bleaching creates Dioxins: highly toxic substances that poison our water, fish and humans. Dioxins cause cancer.
- What kind of work does our store do?
We handle offset and digital printing. We own the best digital press on the market, the Igen.
This press can print up to 14 x 20 sheets of paper at 6000 impressions per hour for 8.5 x 11 sheets. We also do large brochures, pocket folders, stationary, large posters and banners, and we sell speciality environmental paper that includes 100% Post-Consumer Recycled, Chlorine Free, Recycled Coated, Tree Free Hemp, Kenaf, Old Money and Denim. We have CO-OP printing at 50% off, running twice per month.
- What if I need business forms, big color prints, or labels?
We print posters and banners up to 72" by any length. We have mounting and finishing on premise. We can FED X to your trade show, etc.
A lot of quick business forms are more economical printed digitally. If needed, we can personalize the forms, as we offer Variable Data printing. We print pressure sensitive labels and
if you want them to match the letterhead, we can use the same paper and apply the backing after the printing is done.
- How long does it take for you to complete my order?
Generally, we need 24 hours or less for a PDF proof, and once you have OK'D the proof, for small orders, we need 1-3 days. We have done rush orders from start to finish in 1 day.
Large offset orders are done usually in 3 to 10 days, depending on the amount of pages, whether it is 1, 2 or 4 color printing, and whether we need to die cut, wiro bind, etc. Just ask me.
Greg
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
- Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- Do I still need to approve a proof if I bring my work in on disk?
Yes
- What are the comparative advantages of producing my job on your duplicating devices versus producing them on your presses?
The advantage of printing digitally is apparent on jobs up to 500 sheets of 14 x 20. The set up time is much lower than printing offset. Thus, a 4 color job for 1000 flyers, printed 2 sides is much less than printing on a Heidleberg Press. After 1000, I would compare the prices versus conventional printing. Also, I can print a digital job in 24 hours and there are a lot of calls for rush printing. Offset printing is used on longer run brochures, flyers, etc.
- How do I go about getting an estimate from you?
The best way is to fill out our estimate request form and email it to us, or call us at the plant. That number is 201 727 0400. If it is a rush, ask the plant to call me on my cell phone. I will call ASAP.
You can upload your files, by clicking Send A File, and we will be in a better position to quote you correctly. The file transfer is very fast.
- I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time?
We can price more accurately after seeing your files and if you prefer, we can quote you for the project. I personally don't like pricing per hour, as I really don't care how long it takes. I just want the job done correctly and within my budget.
We have designers on staff that are top professionals and I would be happy to show their potfolios to you.
